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FAQs
1. How long does it take to ship an order with
various outfits?
2. Can I amend my order once it is placed?
3. Can I cancel my order?
4. Can I add sleeves or suggest any changes to an
outfit?
5. I have got an approval for my custom order which
requires an additional money, how do I pay for it?
6. I want to place an order with you but it is safe
to use my credit card?
7. I plan to place my order soon can you tell me what
measurements do you need?
8. I don't know what my measurements are can I suggest
my size?
9. I have placed my order, now what's next?
10. I plan to place a huge order, can I get any discount?
11. Do you do wholesale? And if so, how can I get
a bulk wholesale quotation?
12. I am a designer and looking to use your stitching
and embroidery expertise, how do I do that?
1. How long does it take to ship an order
with various outfits?
Please know that turnaround times vary dress to dress. However,
we ensure the delivery of your order keeping the following turnaround
times in mind.
Special Occasions and Bridal: 25 to 50 days.
Evening and Party Wear: 20-30 days
Casual Wear: 15-20 days.
Kurtis and Tops: 20-30 days
Please allow 3-5 days to deliver anywhere in the world.
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2. Can I amend my order once it is placed?
It depends on what amendments you would like to have. Some amendments
can be made even after placing your order. Simply email us and we'll
let you know whether amendments can be made in your order or not.
However, an order can be amended within 24 hours.
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3. Can I cancel my order?
You can cancel your order within 48 hours. After 48 hours once fabric
is cut and work started we'll not accept cancellation. Because we
offer made-to-measure service fabric once cut to your measurement
requirement can not be used for any other order. Embroidery and
colour effects are also made as per your measurement needs. This
is the reason our outfits look great and exclusively made for you.
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4. Can I add sleeves or suggest any changes
to an outfit?
We can certainly incorporate changes and make a custom outfit for
you. You can suggest us your sleeves, neckline, hem, trouser or
any other changes that you have in mind. All you need to do is tell
us your thoughts by email or phone and our team of designers will
review your changes and get back to you with expert recommendations.
We'll, at the same time, let you know whether your custom changes
are cost affective or these can be made at the outfit cost. Once
you have got approval for customisation you may proceed to place
your order with us. Please do not forget to fill in the additional
comments box with your approved custom needs.
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5. I have got an approval for my custom order
which requires an additional money, how do I pay for it?
In apparel's category you will not miss Additional Work button in
left menu. Click on the additional work of the approved cost and
add to the shopping cart with your original order. Proceed to checkout
in one go with both original order and additional work.
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6. I want to place an order with you but
it is safe to use my credit card?
Bargello.com maintains the highest levels of security. We use high-level
SSL encryption technology, the most advanced security software currently
available for online transactions. You can therefore rest assured
that we take the privacy and security of your payment and personal
details very seriously.
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7. I plan to place my order soon can you
tell me what measurements do you need?
Please logon to
http://www.bargello.com/measurementguide.asp and follow the
guidelines while you are taking your measurements. You may leave
some measurement that are only needed for specific outfits. Make
sure you measure carefully and double check with it. It is a good
idea to have someone else measure you.
Please keep in mind that you should be wearing normal clothes or
undergarments. Jeans and heavy blouses are not recommended while
being measured. Lay the tape measure flat against the skin; don't
pull it too tight, nor let it droop.
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8. I don't know what my measurements are
can I suggest my size?
Simply tell us what size do you wear and we'll make your outfit
keeping the ready-to-wear sizes in mind.
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9. I have placed my order, now what's next?
Your measurement and order specs will be reviewed by our design
team. We'll get back to you shortly and request you to double check
reconfirm your measurements and additional notes so that we can
proceed to your order quickly.
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10. I plan to place a huge order, can I
get any discount?
If you are placing a huge order for any special occasions we may
offer you discount. Simply tell us product names or code and we'll
get back to you whether any discount can be offered.
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11. Do you do wholesale? And if so, how
can I get a bulk wholesale quotation?
Simply tell us the item names along with the required quantity and
sizes and we'll craft you a wholesale quotation based on your requirement.
Usually if you are buying more than 200 pieces we can offer you
good price.
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12. I am a designer and looking to use your
stitching and embroidery expertise, how do I do that?
Please send us your order specifications and get our price quotes
based on your requirement. Once you close the quotation and let
us win the contract you can send us sketches, embroidery and detailed
descriptions and we'll do the rest. You can also send us fabric
or any accessories that you have to add to your order. We keep all
such orders confidential and do not use your designs anywhere else.
Your designs will never appear on our website. We may also offer
you fashion photography service which you can use to promote your
label.
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